Nepal Telecom has launched the ‘NT Chatbot’ service to provide information on various services. Telecom co-spokesperson and deputy manager Ranjit Lohia said that the ‘NT ChatBot’ service has been launched so that information about various services and service delivery methods of the telecom can be obtained automatically from the company’s website through chat.
How to use NT ChatBot?
With the opening of the company’s website, a small screen of NT chatbot will appear and from there one can chat and get the information he needs and lodge a complaint.
In order to get information about the various services of the company in the chatbot, one can choose the available options and choose Nepali or English language and write a question. Information about various services of the company like 4G, FTTH, GSM prepaid, GSM postpaid, landline, NT app, online recharge, offer, package etc. can be easily obtained by chatting.
Arrangements have also been made to give feedback and lodge complaints about various services through this Chatbot. If the complaint or grievance cannot be addressed automatically through chatbot, the officials of the concerned department of the company will study and manage the grievance.